Our policy lasts 30 days (exclusions apply, please see below). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
ELIGIBILITY - APPAREL
We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.
We will credit your account when any one of the following occurs:
- Low quality print: the print washes away after a few cycles in the washing machine.
- Printing error: the design printed is materially different from the order and artwork specifications provided to us.
- Incorrect print specifications: the size or placement of the print is more than 1.0" off from the provided measurements.
- Missing garments: one or more garments are missing from the order.
WRONG ITEM(s) RECEIVED
Orders that are placed in error by the customer will NOT be eligible for refunds or exchanges. Please review your order before you check out to ensure your order is correct.
We will gladly, replace/refund orders that have been sent but are incorrect due to our own error.
FILING A CLAIM
To file a claim, send an email to support@thinbluelineshop.com and include your order number.
If your claim is in regards to a printing error, please include photographs of the error and return the affected garments to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.
Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.
RETURNS WITHOUT CAUSE
Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.
CANCELLATIONS
Because orders are processed quickly after they are received, we do not allow cancellations after an order is placed.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank or credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thinbluelineshop.com.
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thinbluelineshop.com to request an exchange.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
